Coordinated Access Streams

What is “Coordinated Access” and why is it important?

Coordinated Access exists when two or more service providers work collaboratively to improve access to a group of services.  Improving access to services essentially means that information on all services is easy to find, that making a referral is easy, and that there is good communication between the referrer, the service provider, the patient, and their primary care provider.

Groups of organizations who work together to improve access to a group of related services in a collaborative effort are known as streams.

The SCA program is supporting a number of streams in Waterloo Wellington that are currently participating in Coordinated Access processes, or have recently undertaken coordinated access improvements. It is expected that these streams will eventually be integrated into the Ocean eReferral Network, the eReferral solution currently being developed in a Proof of Concept (POC) for the Waterloo Wellington region.

Here are some of the streams that SCA is engaged with:

 cdpm

 Chronic Disease Prevention & Management (CDPM): Coordinated Access to numerous programs and services to manage living with one or more chronic diseases includes online booking and class registration, as well as a pilot of secure electronic referral on the Caredove platform.

CDPM is one of three streams participating in the POC phase for the new regional electronic referral platform.
Learn More about Coordinated Access to CDPM programs and Services.
Click Here to go to the CDPM referral site.

site_wwcss Community Support Services: Community Support Services (CSS) is a network of 30+ community organizations that help seniors and those with disabilities to live more independently at home. Coordinated Access to CSS includes online booking and referral using the Caredove platform.
Learn More about Coordinated Access to CDPM programs and Services.
Click Here to go to the CSS referral site.

 

diabetesww

Diabetes: Waterloo Wellington Diabetes coordinates referrals from Primary Care to over 30 Diabetes Education Programs across Waterloo Wellington. A clinician reviews and triages all referrals and forwards to the appropriate program. 

Diabetes is one of three streams participating in the POC for the new regional electronic referral platform.
Click Here to go to the Diabetes Waterloo Wellington referral site.

Diagnostic Imaging (DI)Development of a fully integrated medical imaging network for Waterloo Wellington.
Learn More about Coordinated Access to CDPM programs and Services.

 

 

Orthopedic Surgeons: The Waterloo Wellington Regional Coordination Centre launched Central Intake for referrals to Orthopedic Surgeons. Central intake reviews incoming referrals for completeness, routes to either the most appropriate service provider, the soonest available, or the requested specialist. The RCC coordinates communication, including status updates on the referral.

Orthopedic Surgery is one of three streams participating in the POC phase for the new regional electronic referral platform.
Learn More about Coordinated Access to Orthopedic Specialists.

site_wwrc Rehabilitative Care (Outpatient/Community): Implementation of a coordinated access process to ensure every patient has a scheduled appointment for the next outpatient or community rehab service prior to discharge.
Learn More about Coordinated Access to Rehabilitative Care programs and Services.
Click Here to go to the CSS referral site.

 

Get Involved!

The SCA program is continually assessing opportunities to support groups of organizations to improve access to their services.

For more information, contact:
James Downham, Engagement & Change Management Lead, SCA
Email: James.Downham@ehealthCE.ca