Community Support Services

site_wwcssCommunity Support Services help older adults and those with chronic conditions to live more independently at home. There are also services available to help caregivers provide better care, and to provide a break from care giving.

Visit the Community Support Services referral website, on the Caredove platform:

The following 22 Community Support Services are available to access through Waterloo Wellington Easy Coordinated Access.


Meals on Wheels
Delivers a hot nutritionally balanced noon-hour meal Monday to Friday by volunteers who provide a social contact and a safety check for the client. Special diets may be accommodated. Frozen meals are available.

icon-home-maintenanceHome Maintenance & Repair
Matches eligible clients with individuals or businesses that provide affordable repairs and home maintenance.

icon-adpAdult Day Program
Provides a daytime group environment of supervised activities, meals, companionship, and recreation for older adults and those with chronic conditions.

icon-onsOvernight Stay Respite
Provides planned overnight care and support in a supervised, secure environment for persons with Alzheimer/ Dementia to give short-term respite to caregivers. Integrated with an Adult Day Program.

icon-telephoneTelephone Reassurance & Safety Checks
Provides regularly scheduled phone calls to ensure the safety of those with health issues or who experience loneliness or depression.

icon-group-diningGroup Dining
Serves nutritionally balanced lunches in a social group environment.

 icon-alz_adpAlzheimer/Dementia Day Program
Provides a daytime group environment similar to adult day programs, but tailored to meet the needs of people with Alzheimer/Dementia.

icon-caregiver-supportCaregiver Support Groups
Provides education and support to those individuals who are caring for another adult.

Offers assistance with routine house- hold activities such as light house cleaning, laundry, ironing, and preparing meals.

Provides escorted door-to-door rides for seniors or adults who have a disability to attend medical and therapeutic appointments, social activities and to perform other daily tasks such as shopping trips.

Provides assistance with grocery shopping or purchasing medications.

icon-friendly-visitingFriendly Visiting
Offers visiting companionship to isolated individuals to reduce loneliness and provide a safety check. The contact may be face-to-face at the client’s home or through a phone call.

icon-gentle-exerciseGentle Exercise
Provides one-hour group exercise classes to improve cardiorespiratory function, muscle strength, and balance. May be available in-home

icon-supported-wellnessSenior Community Centre
Facilitates activities in a supported setting such as recreation, fitness, social, educational programs and events. Specialized programs in post-rehabilitation, chronic disease management, and nutrition education may also be available.

icon-alzheimer_dementia_servicesAlzheimer/Dementia Services (First Link®)
Provides support, education and friendly visiting services to those living with Alzheimer’s disease or a related dementia and their caregivers.

icon-blind_low_visionBlind/Low Vision Rehabilitation
Provides vision assessments, mobility and life skills training and accessible library services. Recommendations for technical aids and computer adaptations.

icon-hearingHearing Loss/Deaf Support
Provides education, demonstrations and recommendations about devices to help people with hearing loss communicate better. Home visits available. Personal counselling and advocacy (available in ASL).

Acquired/Traumatic Brain Injury Supports
Provides day programs, transitional living programs, group homes, and other education and social supports to brain injury survivors.

icon-palliative_wellnessPalliative Support & Wellness
Provides volunteer visiting, day programs, counselling, support groups, respite services and complementary therapies to anyone with a life threatening diagnosis or their family.

icon-spinal_cord_injury_supportsSpinal Cord Injury Supports
Provides disability adjustment services, peer support, information and advocacy.

icon-attendant_servicesAttendant Services
Provides support with activities of daily living for adults with physical disabilities (bathing, dressing, transfers, feeding, etc). Scheduled support is provided in your home or 24hr assisted living.

icon-footcareFoot Care
Provides nursing foot care and advice to address common foot problems such as thickened and fungal nails, corns, calluses, and bunions (may be available in-home)

Click Here to go to the CSS referral site.

For more information, contact:

James Downham, Engagement & Change Management Lead, SCA